In the particularly dark realm of car rental industry which is full of cheaters Autonoleggio Roma appears to be the only silver line in the cloud. Its collaboration with some of the leading Car rental companies avail remarkable services. It offers maintained fleet of cars in affordable prices. More importantly they have no hidden charges involve.
One can find numerous complaints on websites regarding disappointing services of car rental companies throughout the world.
One of old tourist, who fell victim to such service complained that on his vacation from Colorado in Florida with his family (7 adults, 3 grand-children), he experienced the worst customer service possible by the Car Rental Agency. It all began at the Tampa International airport where car rental agency, told him that they do not have a mini-van available in-spite of ten days prior online booking on his part, and he was ultimately asked to settle on a Jeep SUV which exceeded his budget.
Since there are no regulations and no authority checks for such services, Car rental companies exercise full monopoly in the matters. Sadly being entirely customer service based industry they have little value for both customers and services.
The reasons for malfunctioning of car rental companies are that they keep their vehicles longer as a way of saving money, which means customer are likelier to get a high-mileage car that adds up to their cost and increases the risk of car break-down. Secondly because car renters know that it is a service that makes customer captive, customer ought to pay once the services are consumed in order to make an extra buck or two they add all sorts of charges, in fact the worst of car rental companies jack up their fees when customers least expect it.
Many customers had experienced this, for when they arrived at the rental counter a little delayed than expected, they were told that rates would now be double instead of what they originally were – even when delay was caused by a canceled flight or a halt.
Moreover treatises can be written about how car-rental firms guardedly inspect cars for damage when they are return.
In case they discover a dent, passengers are made to pay for all the scratches and dents car ever had. Few customers prefer clicking photographs before hiring cars. Using the technology in their pockets-camera-equipped mobile phone they protect their self from bogus claims of damage.
Sadly there is no provision to keep a check on fraud car rental companies. Although internet websites for complaint against car rental companies are full up to the brim, government seems to have turned blind. It makes these car rental companies behave like tyrants. They exploit their consumers.
There are very few companies that not only satisfy customers but also offer them value for their money.