Everyone knows that the car is washed often steal things from the customer cars. It is not really the car wash owner or company, but rather the lower end of the unethical employees, looking to make some money in hand for theft. However, in the mobile car wash in general, the head of the owner or crew is there all the time and most customers are regular customers and therefore is not the issue of theft. However, many new entrepreneurs mobile car wash ask, "How to deal with a customer complaint or suggestion of damage caused by its employees?
The correct answer is that this rarely happens. If or when it does it is usually with only the first time or the brand to new customers. I could not understand mobile car washes are not like a car wash full service fixed site. Mobile car washes do not have to steal, and to do a lot of money to customers weekly service. Even the basic $ 10 for 52 weeks per year is $ 520. 00 without any detail or waxed or add to services. Let's face it there is nothing in the car of someone who is worth spending that amount of money or the ten people who could say if one did so. 10 X $ 520 = $ 5,200.00. No way.
Even the team leader or driver of the mobile car wash maybe even 12% commission knows, 12% of $ 5,200.00 is $ 624.00 for his salary, plus you could lose your job. See? In a car wash car wash employee makes a maximum of $ 8.00 per hour? If you steal something or steal an ashtray quarter, then saves and cares about clients or work for that matter, he can get a new job easily. And most car wash say they are not responsible for lost or stolen as a disclaimer.
Fixed site car washes in customers, and only 15% are regular customers, but for a car wash business mobile customer base is not less than 85% of recurrence and overall, more than 90% you see. Once this is explained to the client that simmer down. If a customer tells us that call the BBB, we tell them to find another service to wash their cars, which has such low prices and high quality, timely service and professionalism. This maybe your best choice if you own a mobile car wash. Today you might want to realize that their customers do not use the BBB and are usual and tell their friends. Mobile Car Washes survive on reputation, service quality is not regular, references ridiculous, irregular and void of the BBB.
If a customer is a troublemaker, so there is in Los Angeles, for example, 2.2 cars per person and 16.5 million, not so concerned about the allegations true. You do not need that kind of clients, customers want a stable, again, whose checks do not bounce, whose credit cards are good and referred customers. You do not want weirdos whining crazy or drugy Prozac. Let us try Hollywood with them, something to think about.